When is Rent Due?
Rent is due on the 1st of the month and considered late after the 5th. Starting from the 6th, a 10% late fee will be charged based on the amount owed. If you're a new move-in, your second-month pro-rated rent is due 30 days from your move-in date.
Can I pay my rent online?
Absolutely! You can conveniently make an online payment by logging into your Tenant Portal. The most affordable option is E-Check. However, if you choose to pay with a credit or debit card, please note that there is a processing fee, which is beyond our control. Please note that if a payment you made on time comes back as returned you will have a $35.00 NSF fee as well as a late fee if after the 5th of the month added.
What Happens if my Payment Returns?
In the event that your payment is returned for any reason, you will be responsible for the rent amount, plus a late fee (10% of the monthly rent), and a $35 NSF fee. Late rent and fees must be paid using a cashier's check or money order. Furthermore, all future payments must be made using certified funds.
Can a friend move in with me?
No, all individuals residing in the house must be listed on the lease. Therefore, any new tenants must be approved before they can move in.
What if I want to move out but another person on the lease wants to stay?
If you wish to move out while another tenant on the lease wants to remain, the tenant staying must demonstrate their financial ability to afford the home. The tenant who is leaving will be responsible for paying one additional month's rent at the end of the lease term.
Can I use my deposit to pay rent?
No, the security deposit is held until move-out. If you choose not to pay your rent while moving out, you will be subject to court filing.
What happens if I cannot pay my rent on time?
If you anticipate being unable to pay your rent on time, we strongly recommend contacting our office as soon as possible. Late payment consequences are as follows:
Late fee charge and receipt of a late notice.
If the rent remains unpaid, you will receive a 3-Day Notice, requiring payment within three days or the initiation of eviction proceedings.
If the rent remains unpaid three days after the 3-Day Notice, court filing may occur.
Tenant Forms and Communication
Maintenance Responsibilities
As outlined in the lease agreement, tenants are responsible for certain maintenance tasks. Additionally, tenants are liable for repairs resulting from neglect, misuse, or damage. Tenant responsibilities include, but are not limited to:
Unclogging toilets and Drains.
Changing light bulbs.
Changing furnace and AC filters (recommended once per month to avoid charges).
Resetting breakers and GFI switches.
Replacing batteries in smoke detectors (batteries can be obtained from the office).
Removing weeds, watering plants and trees, and performing yard maintenance.
Ensuring garage door sensors are aligned.
Pest control.
Please note that if we are called to address these issues, it may result in a charge on your account.
Emergencies and Non-Emergencies:
Emergencies are rare occurrences. The following situations are considered emergencies:
No heat/air during extreme heat or cold.
Gas and water leaks*
*Report directly to utility companies and then contact us
Fire**
**call 911 first, then contact us
For requests during non-business hours, please place a work order through the portal, and we will address it accordingly. If you cannot access your portal, please email hopega222@gmail.com
The following situations are NOT considered emergencies:
No hot water.
Broken appliance.
Leaking toilet*
*turn off water to the leaking toilet
Submitting a Work Order:
To request maintenance or repairs, please submit a work order through the Tenant Portal. This ensures that your request is properly recorded and addressed. It is important to submit it as soon as you notice it is a problem.
Good to know information when experiencing a drain clog:
The only items that need to go down drains are waste, water and single ply toilet paper
If we are called out due to clogged drain, the tenant will be charged for any materials and labor involved. This includes tub drains that may drain slow due to hair.
If you have a slow draining bathroom sink or tub a good tool to use is a zip it for pulling hair out of the drain.
We recommend a plunger for clogged toilets. Keep in mind paper towels, feminine products, facial tissues and any kind of wipes are not flushable and will clog a toilet and if you have a septic tank can cost you hundreds of dollars to repair.
If more than one drain has clogs or backups you may have septic tank issues, please place a work order and we will let you know accordingly.
If in doubt place the work order and we will notify you if it is a tenant charge.
