Tenant Responsibilities
Maintenance Responsibilities:
As outlined in the lease agreement, tenants are responsible for certain maintenance tasks. Additionally, tenants are liable for repairs resulting from neglect, misuse, or damage. Tenant responsibilities include, but are not limited to:
Changing light bulbs.
Changing furnace and AC filters (recommended once per month to avoid charges).
Resetting breakers and GFI switches.
Replacing batteries in smoke detectors (batteries can be obtained from the office).
Removing weeds, watering plants and trees, and performing yard maintenance.
Unclogging toilets.
Ensuring garage door sensors are aligned.
Pest control.
Please note that if we are called to address these issues, it may result in a charge on your account.
Emergencies and Non-Emergencies:
Emergencies are rare occurrences. The following situations are considered emergencies:
No heat/air during extreme heat or cold.
Gas and water leaks (report directly to utility companies and then contact us).
Fire (call 911 first, then contact us).
For requests during non-business hours, please place a work order through the portal, and we will address it accordingly.
The following situations are NOT considered emergencies:
No hot water.
Broken appliance.
Leaking toilet (turn off water to the leaking toilet).
Submitting a Work Order:
To request maintenance or repairs, please submit a work order through the Tenant Portal. This ensures that your request is properly recorded and addressed.
Work Order Response Time:
All repair requests are assigned to our maintenance team within two business days. The repair time depends on the nature of the issue. Here's a general timeline:
Minor plumbing repairs are typically scheduled within 24 hours.
Appliance repairs may take up to a week.
Repairs requiring the owner's permission or significant expenses may take two or more weeks to complete.
Repairs that are not related to health or safety may be scheduled after a tenant moves out.
